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How to Add a New Property in the Forcefield Platform

Updated

This guide provides step-by-step instructions for adding a new property within the Forcefield Platform. It covers selecting a property type, adding services, and submitting the required information. If your account permissions allow, you can also book on-demand jobs once you create the property.

Step 1: Sign in to the Forcefield Platform

Don’t have an account? Create one here

Step 2: Access the “Add New Property” feature

  • You can access the property form in two ways:

  • On the Request Jobs page, click Add New Property OR from the left-hand menu, expand the Organise section and click Property Mobilisation

     

 

Step 3: Fill in Property Details

  • If your login is associated with multiple accounts, select or enter the correct account. 

  • Choose the property type and the type of checks: Internal or External.

Step 4: Configure Scheduled Services (if needed)

  • You’ll be prompted to choose whether the property requires scheduled services.
  • If no scheduled services are needed, tick No Scheduled Service (Keyholding & Alarm Response Only). If yes, select one or more services from the list to reveal the Scheduled Service Details section.

Include:

  • Frequency: Daily, weekly, monthly, etc.
  • Days: e.g., Monday to Friday, first week of the month
  • Times: e.g., 4pm–7pm, daylight only
  • Spacing: e.g., at least 1 hour between visits

Example: “3 patrols per night, every day, between 10pm and 5am, with a minimum 1 hour between each patrol.”

Then:

  • Select a Start Date (and optional End Date)
  • Indicate if the service should run on bank holidays
  • Click Next

Step 5: Enter Property Details

Fill in the required fields:

  • Property Name: Used in your contract (e.g., Forcefield HQ)
  • Your Ref 1 and Your Ref 2: Optional fields for internal referencing (used on POs and invoices)

Set the property location using:

  • 📍 Map Pin: Move it to mark the exact entrance
  • 🌐 what3words: Enter the 3-word address (remove slashes)
  • 🔢 Coordinates: Enter manually if known
Full address field showing Forcefield HQ

Step 6: Provide Assignment Instructions

Enter key information to assist during callouts:

  • Entry and exit procedures
  • Intruder alarm details such as access codes, alarm panel and details around the monitoring station provider
  • Details around the property such as meter locations

Step 7: Add Contacts

  • Emergency Contacts: Notified in the event of urgent issues or alarms
  • Job Report Recipients: Will receive automated reports once jobs are completed

Final Step: Submit

  • Once the form is fully completed, click Submit.
  • The Mobilisation Team will begin the onboarding process and contact you if they need additional details or to schedule a site survey.

 

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